The BCMS Experience
Technology That Scales. Expertise That Protects
Business and Clinical Management Services (BCMS) is a trusted nationwide partner delivering expert compliance consulting services, a best-in-class compliance program, comprehensive billing, coding, and documentation audits, and tailored support services for outpatient therapy practices.
Backed by a team of experienced professionals known as much for their deep expertise as their approachable style, BCMS combines insight and integrity to help clients thrive in an ever-evolving regulatory landscape.
We Deliver Exceptional Compliance Consultation:
States
Clients
Years in Business
Combining the Power of Technology with a Human Connection
At BCMS, we believe compliance support should be both expert and accessible. While technology helps us deliver efficient solutions, our commitment to personal service remains at the heart of everything we do. That is why we are readily available by phone, text, and email, and provide a published calendar that makes scheduling time with our team simple and convenient.
As your compliance partner, we continually refine our programs and resources to deliver timely, reliable, and customizable solutions. Decoding the complexities of regulations can be daunting. Let BCMS do the heavy lifting so you can focus on your clinical practice. We are here to protect what you have built and provide you the guidance needed to move forward with confidence.
Let us be your Compliance Shield.
Meet Our Leadership Team
MARY DAULONG
Chief Executive Officer
Mary Daulong is a nationally recognized healthcare compliance expert with more than five decades of experience spanning private practice ownership, corporate-managed healthcare services, and hospital-based physical therapy. Since founding BCMS in 1985, she has devoted the past twenty-five years exclusively to helping healthcare providers navigate the complexities of regulatory compliance. Her areas of expertise include, but are not limited to, HIPAA, OSHA, ADA, Medicare, Payment, Coverage, and Fraud Regulations, State Licensure Laws, and compliance program content development, specifically tailored to outpatient therapy practices.
As BCMS continues to evolve, Mary’s role has transitioned from direct operational leadership to organizational stewardship. In this capacity, she is responsible for safeguarding the company’s financial strength, talent, proprietary resources, and culture while fostering the vision and values that have guided BCMS for more than four decades.
Mary remains deeply engaged in her passion for regulatory research and analysis, transforming complex healthcare laws and regulations into practical, real-world strategies that providers can implement with confidence. Her work continues to shape the policies, procedures, and educational resources that define BCMS’s flagship compliance program, THE BUBBLE.
A long-standing leader in the profession, Mary has been a member of the American Physical Therapy Association for over fifty years and served nine years on the Payment Policy Committee of the APTA Private Practice Section. She has also held multiple leadership roles as chairwoman of Payment Policy and Governmental Affairs within the Texas Physical Therapy Association and was appointed to the Texas Board of Physical Therapy Examiners, where she served on its Executive Council and Investigations Committee. She has volunteered at the local, state, and national levels of the APTA for all but five years as a physical therapist.
In 2002, Mary became the first physical therapist to be certified in healthcare compliance and has been a member of the Health Care Compliance Association, as well as a certified HIPAA Professional through the HIPAA Academy.
Mary is happily married to her middle school sweetheart, Paul. She is the proud mother of her son, Stephen, and her daughter, Alicia, and she cherishes her relationship with both of their spouses, her three loving and talented grandchildren, and her three wonderful stepdaughters. Paul and Mary are currently petless, for the first time in over fifty years…but that may soon change.
ALICIA (NEVINS) MAHONEY
President
Alicia Mahoney serves as President of Business & Clinical Management Services (BCMS), a national healthcare compliance organization dedicated to helping rehabilitation providers navigate the complex regulatory landscape through practical education, technology, and strategic guidance.
With a career spanning more than 25 years in healthcare, corporate sales, marketing, and executive leadership, Alicia brings a unique perspective to compliance—one that blends operational excellence with innovation and client-focused solutions. After beginning her career in physical therapy marketing in 1998, she held leadership positions in professional sports, including the Houston Astros, Texas Rangers, and Dallas Stars, before founding her own consulting firm and ultimately joining BCMS in 2011.
Since joining BCMS, Alicia has played a pivotal role in the organization’s evolution, leading initiatives that have transformed the way rehabilitation providers approach compliance. She was instrumental in developing the vision for the BCMS Compliance Bubble, an integrated compliance management platform that combines policy management, employee education, regulatory monitoring, task tracking, and documentation into a single centralized system. Her focus on scalable technology and streamlined workflows has helped modernize compliance for hundreds of organizations nationwide.
Promoted to President in 2024 after serving nearly eight years as Chief Operating Officer, Alicia continues to oversee strategic growth, product development, operational systems, and client experience while fostering partnerships that expand the value BCMS delivers to the rehabilitation community.
A sought-after speaker and educator, Alicia regularly presents on OSHA, HIPAA, Medicare compliance, and healthcare operations, translating complex regulatory requirements into practical strategies that organizations can implement immediately. Her philosophy is simple: compliance should empower organizations to operate with confidence, not fear.
A proud Texan through and through, Alicia has proudly weathered enough Philadelphia winters to earn local status, all while falling in love with the region’s four beautiful seasons. She and her husband, Brian, enjoy life there with their family and dog, Charlie.
DR. JODY SWEARINGEN
Vice President of Client Compliance
Dr. Jody Swearingen is the Vice President of Client Compliance for Business & Clinical Management Services (BCMS), where he serves as one of the organization’s leading clinical and regulatory experts. A nationally recognized speaker, educator, and consultant, Jody is passionate about guiding outpatient therapy providers through the ever-changing world of compliance while keeping patient care at the center of every decision.
With more than two decades of experience in outpatient physical therapy, Jody brings a unique blend of clinical excellence, executive leadership, and practical compliance expertise. Prior to joining BCMS, he co-founded and served as Chief Clinical Officer of TopPT and previously facilitated clinical compliance for one of the largest outpatient therapy networks in the Southeast, advancing regulatory compliance for more than 700 therapists and assistants. His work included developing policies and procedures, directing billing and documentation education, managing audits, and implementing organization-wide compliance initiatives.
Jody earned his Master of Physical Therapy from the University of Tennessee at Chattanooga in 2002 and later completed his Doctor of Physical Therapy degree through the University of St. Augustine. He is Board Certified in Orthopedics, holds a Sports Therapy specialty certification, and earned his Orthopedic Manual Therapy Certification through Maitland Seminars.
An active leader within the profession, Jody currently serves as President of the Tennessee Chapter of the American Physical Therapy Association after previously serving in multiple executive leadership roles, including Vice President and Treasurer. His dedication to advancing the profession has earned numerous honors, including the APTA Tennessee Outstanding Service Award, the University of Tennessee at Chattanooga Alumni of the Year Award, and recognition for his published contributions to the profession through APTA’s Impact magazine.
At BCMS, Jody has quickly become an indispensable member of the leadership team, helping shape compliance strategy, educational programming, and client resources while serving as a trusted advisor to organizations across the country. Whether presenting at national conferences, leading webinars, or answering the day-to-day questions of practice owners, he is known for translating complex regulations into practical, actionable guidance that providers can confidently implement.
Above all, Jody believes compliance should never be about checking boxes—it should empower clinicians and organizations to deliver exceptional care while protecting the patients and communities they serve.
