Mary Daulong, President & CEO
For over two decades, Mary Daulong, PT, CHC, CHP, owner of Business & Clinical Management Services, Inc. has skillfully guided private practitioners and rehabilitation billing companies through the maze of healthcare challenges due to its constant regulatory change. Her national reputation, resourcefulness and comprehensive knowledge supported by compliance credentials are what make her solutions-based approach so valuable.
Mary has specialized in healthcare operations, regulatory compliance, payment and healthcare policy and legislation throughout a career that includes self employment as a private practitioner and senior and mid-management employment in diverse settings. She holds a Bachelors degree from the University of Texas Medical Branch, SAHS, has masters-level business management education and has well over thirteen hundred (1300) hours of postgraduate education in healthcare and health care-related matters. She is the first physical therapist to become certified in healthcare compliance and is an active member of the Healthcare Compliance Association. She also is credentialed, by the HIPAA Academy as a HIPAA Privacy and Security Professional.
Ms. Daulong has owned and managed Business & Clinical Management Services, Inc. since 1985. Its initial function was to provide management services for private physical therapy practices. Following the sale of her practice in 1996, she focused exclusively on healthcare consultation for small to medium-large sized private practices and billing companies.
Over the last several years, Mary has honed her expertise in healthcare regulation with specific concentration on OIG Guidances, Medicare payment and coverage regulations, OSHA, ADA, Department of Labor, HIPAA/HITECH and professional practice regulatory compliance and operational integration.
Mary has created functional educational tools, audit instruments and monitoring techniques that have lent themselves to ‘train-the-trainer’ type products. She has been personally engaged in most operations required of rehabilitation and billing practices and, as a value-added component, enhances that with an oversight expertise that is delivered via her customized compliance plan development and management services.
Mary has been recognized by her profession and community and has regularly been billed as the ‘featured’ speaker in both national and state venues. She has been honored by academic institutions, state agencies, professional, community and civic associations as well as by her peers. She has and continues to be an active volunteer in her professional associations.
Paul Daulong, Chief Financial Officer
Mr. Daulong has an extensive background in financial management and retirement planning with an emphasis on state and county employees. Since his ‘formal’ retirement he has reinvested his talents and services as BCMS’ Chief Financial Officer. His farsighted skill set has been instrumental in growing the company.
In addition to his CFO role he serves as a former president and current director of the University of Houston Lettermens’ Association focusing on membership growth and fundraising.
Alicia (Nevins) Mahoney, Chief Marketing Officer & National Editor
Ms. Mahoney has an impressive career in marketing and corporate sales which began in physical therapy in 1998. She moved out of healthcare marketing into sales and development in various industries including digital technology. Prior to joining BCMS she served as the Director of Corporate Sales for the Houston Astros and ultimately as the Vice President of Corporate Sales for the Texas Rangers and Dallas Stars. In 2010, Alicia formed Texas Leaguer, Corp. to provide corporate sales and nonprofit consultation throughout the United States. She also committed her development talents to The Greatest Save, a charitable organization focused on personal protection for kids and teens.
In 2011, Alicia began working as a consultant to Business & Clinical Management Services, and in 2014 accepted a full-time position as their National Marketing Director. Alicia currently is the Chief Operating & Chief Marketing Officer and has been instrumental in the growth of new marketing strategies for the brand development of BCMS. She additionally has forged multiple strategic partnerships, enhanced the functionality of BCMS’s premier products and created new customer service systems which have contributed to the almost 40% increase in gross profits. Alicia expects to sit for her certification exam and after successfully passing her boards to be awarded her Healthcare Compliance Certification in August of 2017.
Although a native Texan, Alicia resides in Philadelphia with her husband Brian, his three daughters, her son Noah and their dog Charlie.
Leah Garner, Vice President of Client Services
Ms. Garner holds a degree in Office Administration and has been engaged in physical therapy operations and management for nearly twenty years. She joined BCMS, Inc. in 1993 and was the Office Manager of its private practice, The Center for Physical Therapy & Athletic Rehabilitation.
In 2007 Leah accepted the position of Business Administrator for BCMS focusing on client support services and credentialing. She is responsible for the exponential growth of the company’s provider enrollment services expanding its capability of, solely, Medicare enrollment to nationwide credentialing and enrollment services for all payer classifications.
Leah was promoted to Vice President of Client Services in 2014 which included contract development for all credentialing and enrollment services and client consultation as it relates to payer enrollment activities. She is also accountable for policy manual production and the amalgamation of new policies, procedures, forms and resources into each of the five Compliance Program Manuals.
Cile Stokes, Chief Auditor
Ms. Stokes is currently a practicing clinician with Athens Physical Therapy, an independent out-patient, orthopedic facility in Athens, Texas. This clinic focuses on community outreach and serves several surrounding cities in East Texas.
Cile is the past co-owner and Secretary of Orthopedic Physical Therapy Specialists, PC in Dallas, Texas, an independent, out-patient and sports physical therapy practice with 35 employees. Among many other owner responsibilities Cile orchestrated its corporate compliance program.
Ms. Stokes PT, served as the Clinic Manager of the physical therapy faculty practice located on the campus of University of Texas Southwestern Medical Center in Dallas. In addition to operations management and clinical practice activities for the faculty practice, Ms. Stokes was appointed as Clinical Assistant Professor in its Department of Physical Therapy where she taught ‘Administration and Management’ and a variety of orthopedic courses.
Demonstrating a significant commitment to career and educational development Cile has, over the past 30 years, completed many hours of post-graduate continuing education courses in the field of orthopedic physical therapy as well as clinical education. In 1993, the American Board of Physical Therapy Specialties and The American Physical Therapy Association recognized Ms. Stokes as a Board-Certified Specialist in Orthopedic Physical Therapy (OCS). This advanced specialization in Orthopedic Physical Therapy was extended in 2002 and 2012. In 1996, she earned a Master of Business Administration (MBA) degree from the University of Dallas, Graduate School of Management.
Cile joined BCMS, Inc. in 2012 to assist in the expansion of its auditing services. She leads the off-site audit team and with her extensive clinical education experience is a major asset in growing the train-the-trainer program. Her unique blend of clinical expertise and business acumen is a wonderful complement to the vision of BCMS.